Venkateshwar Hospital referred to ("we" and "us") is the author and publisher of the internet resource www.venkateshwarhospitals.com which is referred as website on the World Wide Web. Other software and mobile application referred as "App" or “services”. Venkateshwar Hospital provides services in partnership with its associates and representatives which are referred as ("partners").

The privacy policy of Venkateshwar Hospital ("Privacy Policy") explains how we collect, use, share, and protect personal information shared by the users referred to as ("you", "user" or "users"). This privacy policy is a commitment to protect the privacy and personal information of the users. The use and access of the services by the users is subject to the Privacy Policy and Terms of Use.

By providing the confirmation that you are bound to this privacy policy, by using the services or giving us the information, you agreed to the practices mentioned in this policy. You hereby give your consent to our collection, use, and sharing of your information as mentioned in the privacy policy. We reserve the right to change, modify, add or delete sections of the terms of this privacy policy. If any user does not agree with the policies at any time, do not use any of the services or do not give us any of your personal information. If you use services on anyone’s behalf (for example, your child) represent that they belong to you and accept the privacy policy on their behalf.

Why Privacy Policy?

The Privacy Policy is published on the basis of Section 43A of the Information Technology Act, 2000.

The Privacy Policy states the following:

Information type that is collected from the users: sensitive personal data and information.
The purpose of collecting the information.
Modes of usage of such information.
How and with whom the information will be disclosed.

Collection of Personal Information

To meet the needs of the customers, some of our services require your personal information. When you use our services, we may ask you to provide your personal information which helps us to identify you. This information includes:

Contact information including phone number and email address.
Demographics including your gender, date of birth, and pin code.
Recent usage of the services, appointments, and transactions.
Past medical history.
Information about insurance plan.
Other voluntary information.

Sensitive Personal Information (SPI)

Passwords
Financial information including bank account details, credit and debit card details, and other payment related information.
Physical, physiological, and mental health condition.
Sexual orientation
. Biometrics
Medical history

Privacy Statements

The use of our services by the users is their acceptance of the terms of use and privacy policy. User who does not agree with the terms of privacy policy can discontinue the services provided by the Venkateshwar Hospital.
All the information shared by users including sensitive personal data is voluntarily. By providing this information, you agree that Venkateshwar Hospital independently or with its partners can use your sensitive personal data which is also mentioned under the SPI rules.
- To provide the requested services.
- For commercial use including research, analysis, and business intelligence.
- To sell or transfer aggregated and non-personally identifiable data to our partners.
Venkateshwar Hospital also reserves the right to use information provided by users for the following:
- Publishing data on our website
- Contacting users to promote new services.
- Collecting feedback on existing services
- To analyse the use of software to enhance functionality.
- Use of data for commercial uses.
Personally identifiable information shared by the users on the website or app is used for identity verification and user assistance. Non-identifiable information like patterns of use collected by us and our partners can be used:
- To improve service and usage
- Research and analysis
- Sharing with third parties for commercial purposes.
A user should make sure that the information they provide is accurate including the contact details. If you want to change the details, you should update them on the profile through website or app. You can also contact us and we will make best possible efforts to apply the changes. If any information provided by the user found to be incorrect or false, we can terminate your access to the account.
If you want to deactivate your account in order to discontinue the services, or to restrict the access of your information, you can contact us by visiting the contact us page on the website. We will not retain any personal data beyond purpose.
Venkateshwar Hospital requires access to your credit/debit/net banking and other online payment methods. Card details and bank account information are collected securely through encrypted payment gateways. The software follows the best security practices but users are also responsible to verify their payments.
When users visits the website, technical information like IP addresses, operating systems, browser type, and URL is already collected. This data helps us to understand the user trends and improve services accordingly. The information that is linked to the user’s identity is not shared with the third parties.
The website use cookies to save non-sensitive data for research and administrative purposes. Authorized third party apps may also use cookies to enhance services but these cookies do not collect personal information of the user.
To access the features of website, users must create an account by providing personal information like name, phone number, email ID, gender, and date of birth. Optional information may also require providing customized services.
The Privacy Policy applies on the website, app, and services owned by Venkateshwar Hospital. Venkateshwar Hospital is not responsible for the third-party websites appear in the search results.
We occasionally conduct surveys to collect feedback and demographic details like age and gender to improve services. The data of these surveys can be stored for future service improvement purposes.
Email sent to Venkateshwar Hospital may be delivered to the responsible team to ensure a proper response. Services like appointment bookings or prescription refills will be added to your medical report.
Website and app may include social media features for example, Facebook button which can collect technical data like IP address and browsing behaviour.
With the consent of user, Venkateshwar Hospital can access the geolocation of your device while using the website or app. We also collect information like device type, device ID, and OS version when you download and use the app.
Venkateshwar Hospital does not collect user information from external sources which require the user’s consent as per the terms of use. We also follow best security measures based on international security practices to protect your data from unauthorized access.
We follow industry-standard security protocols including data encryption, password updates, and secure server access which ensures the protection of your information.
"We" Venkateshwar Hospital respects your privacy and will only share your personal information when it is legally required. We always protect its rights, prevent harm and fraud, and enforce Terms of Use.

Visitors Note

Venkateshwar Hospital does not collect personal data automatically from casual visitors. However, all visitors must read and understand the Privacy Policy. Closing the browser after website visit usually remove temporary cookies but for added safety, we suggest you to manually clear cookies via browser settings as we cannot control all device behaviours.

If you submitted any personal information by any means, you are no longer a visitor and considered a user and the Privacy Policy also applicable to you.

Security and Confidentiality

Venkateshwar Hospital secures your personal information in electronic form and may occasionally convert into physical record for medical purposes. All the technical and physical measures are applied to protect your data.

Your passwords are confidential and not known to Venkateshwar Hospital’s administration, to secure your passwords, always log out after using the services.

Venkateshwar Hospital is not liable for security breaches or third-party actions that are beyond its control including hacking, government actions or service disruptions.

Change to Privacy Policy

Venkateshwar Hospital may update its Privacy Policy at anytime, with or without prior notice. If any changes are made, a notice will be posted on the website or sent via email.

Children’s and Minor Policy

Venkateshwar advises parents to monitor their children’s online activity and use parental controls to protect minors from sharing personal information.

Consent to Privacy Policy

By using the website, app, and other services you confirm that you accept this Privacy Policy.